This warranty covers products who can be found on the website or catalog of TAL NV and can only be granted to an authorized distributor who buys directly from TAL NV. The authorized distributor is not authorized to change or extend the terms and conditions of this warranty.
The product is used in compliance with the relevant specifications on the product and the relevant use (installation sheet, technical specifications,…). The product is installed in compliance with any applicable (local) legislation and in an environment free of any (toxic) vapours that can be of influence on the functionality of the LED.
This warranty will start as from the date of invoice of the products bought from TAL NV.
For products installed outdoors:
Maximum (TA) temperature by night should not exceed 35°C.
Minimum (TA) temperature by night should not be under minus 20°C, unless otherwise specified by technical documentation.
Maximum (TA) temperature by day should not exceed 60°C when the products are off.
The products should be switched on-off every day, with an average annual utilization of 4.500 hours and used in compliance with the technical specifications and installation instructions.
Proof of correct installation by means of the return of the defective products for analysis or pictures, videos or other acceptable proofs needs to be organized by the authorized distributor upon request from TAL NV.
This warranty shall apply to the TAL NV products purchased as from October 1st 2020.
For the power-supply components and products with LED, this warranty covers no more than 22.500 hours over a period of 5 years, in accordance with the LM-80 test method.
The costumer has duly paid the product in accordance with the payment terms of the relevant sales contract.
The product is installed with power supplies purchased from TAL NV. Both the product concerned and the relevant power supplies are provided on one and the same order.
Any installation and/or assembly work on the product is carried out by specialized technical staff in compliance with the instructions accompanying the product.
Ambient temperature and voltage limit values are not exceeded and the product is not subjected to mechanical and thermal loads which do not comply with its intended use.
The product is maintained by specialized technical staff in compliance with any instructions accompanying the product. The product shall not be changed/repaired either without the relevant written authorization from TAL NV or not in compliance with the enclosed instructions.
Light output depreciation for LED products, in correspondence with the specifications, is considered as normal and therefore not covered by this warranty.
This 5 year warranty does not cover change in color temperature.
The costs of labour for the installation or dismantling of the products are not covered by this warranty.
This is a limited warranty which, amongst other things, excludes the installation and provision of access to the products (scaffolding, lifts…) and special, occasional and consequential damage (such as loss of turnover or profit, material damage or other costs not previously specified) and which is additionally defined by the restrictions and conditions which are described in the relevant warranty policy and these terms and conditions.
Should the product be affected by defects covered by this warranty, TAL NV shall be free to decide whether to repair or replace the product with the same or an equivalent product. Replacement products or parts, or repaired products or parts, that are equally reliable to new products or parts can be used. The replacement product/part can deviate from the original but with equivalent functionality and/or minor design changes.
According to the TAL NV return policy, any warranted defect shall be returned by the authorized dealer who bought the products, along with proof of purchase and a detailed description of the claim.
This warranty covers all the indoor and outdoor luminaires which are not directly exposed to nature elements.
The products must not come into contact with aggressive substances (sulfur, acids, fats, chemicals, fertilizers, water with corrosive components)
Products cannot be installed in extreme circumstances. (next to the coast, desert, chlorine environment,…)
The remaining part of the warranty period remains applicable to the repaired or replaced products or parts.
Led Filament E27, GU10 or QR-C51. Are excluded from this warranty. TAL NV has the right to inspect the installation and/or the products involved.
